Human Gravity

The Gravity Gap Self-Assessment

Where is your organization's attention actually going?

Ten questions. About five minutes. Answer honestly — this is a self-read, not an audit-grade score, but it will show you which of five zones your organization is likely sitting in, and what that means.

Organizational Gravity — the pull toward what sustains the organization

1. Our compliance and reporting requirements have grown noticeably faster than our frontline staff capacity over the last three years.

2. A meaningful share of our leadership's compensation is tied to volume, growth, or margin rather than member outcomes.

3. Frontline staff need multiple layers of approval to deviate from policy, even for an obviously reasonable exception.

4. Our membership or revenue has grown significantly faster than our frontline staffing over the same period.

5. When leadership discusses performance, the conversation centers on dashboards and metrics more than individual member situations.

Human Gravity — the organization's attention to the lives it exists to serve

6. Someone on our leadership team can describe a specific member's situation from memory, unprompted.

7. When a frontline complaint arises, it reaches someone with real authority to change the underlying policy within days, not weeks.

8. Our frontline staff spend most of their time in direct contact with the people we serve, not on documentation.

9. Staff who raise concerns about how a policy affects real people are taken seriously and can point to changes that resulted.

10. When people leave our organization, exit conversations suggest they left because the system limited their ability to help — not because they didn't want to.

0 of 10 answered

Your Gravity Gap

OGS — · HGS —

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Gap — · Ratio —

Where your score falls among all five zones

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